Amazon Connect: Up and Running by Jeff Armstrong

Author:Jeff Armstrong
Language: eng
Format: epub
Publisher: Packt Publishing Pvt Ltd
Published: 2020-03-24T00:00:00+00:00

Figure 5.35 – Create users

Adding users is a vital function for any application and Connect isn't any different. It's unfortunate that you still must create users in the Connect system even if you use federation. Maybe in the future they will add the ability to capture groups from the SAML assertion and use that to control users' capabilities rather than adding them.

Summary

We now have a somewhat operational Connect instance. There are still many missing pieces, but you should be able to call your new phone number at this point. If you try your number, you will be prompted with several options that demonstrate some of the Connect capabilities.

It is highly probable that you will come back to some of the items discussed in this chapter several times during your call center's deployment. Picking phone numbers, creating call queues and security profiles, and adding users are all common actions.

The next step in the process is to start creating our contact flows. As we discussed before, contact flows allow you to control the experience for your customers. In Chapter 6, Contact Flow Creation, we will cover creating those contact flows. We will rely on the features we created in this chapter, such as the testing user and operating hours, to test those flows.

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